Director of Patron Services

The Director of Patron Services is a key strategic leader in the Utah Symphony | Utah Opera (USUO) Marketing, Communications, and Patron Services department. Reporting to the Vice President of Marketing & Communications and working in close partnership with the Director of Marketing, this role oversees all elements of ticket sales and customer service operations. This energetic, positive director will develop and execute data-driven, comprehensive, and integrated strategies to drive ticket sales, broaden audience reach, and deepen patron engagement across the broad, statewide communities USUO serves. The Director of Patron Services monitors key performance indicators, working with the department’s leadership to create and manage ticket revenue budgets, and creating strategy-focused initiatives in line with long-term organizational goals.

The Director of Patron Services collaborates closely with the Vice President of Marketing & Communications, along with leaders in Development, Operations, Finance, and IT to ensure excellence in internal and external communication, season planning, sales, data tracking, and financial accountability. This director is a key player in other vital relationships, including artist managers, venue and presenting partners, USUO Trustees and VIPs, and other stakeholders in the community.

This position directly supervises the Patron Services Manager and Sales & Engagement Manager, and provides oversight and leadership to talented Patron Services Specialists and Associates responsible for ticketing operations, group sales, outbound phone campaigns, patron engagement, and customer service. This departmental leader also works in close coordination with team members responsible for developing marketing campaigns and creating advertising assets and other public-facing communications.