Patron Services Manager

Rogue Valley Symphony Association
Title of Position – Patron Services Manager
Classification – Full-time, hourly

Patron Services Manager Position Brief:
The Rogue Valley Symphony is seeking a full-time Patron Services Manager. This hourly position is responsible for the efficient daily functioning of the Symphony’s ticketing system (Audience View Professional) and for providing excellent customer service to patrons throughout the entire ticketing process for both subscription and single ticket sales, serving as Box Office Manager. The right candidate will be involved in all Symphony concerts and events and provide reports and analysis within the database. In addition, the Patron Services Manager works cross-departmentally, supporting daily office operations, Development and Finance with data entry, analysis, reporting and reconciliation.

Summary:
The Patron Services Manager (PSM) is responsible for all box office duties and venue creation in the ticketing system. The PSM is the first point of contact at our physical offices in Ashland and on the phone. The PSM supervises a group of volunteers who serve as the House staff for the Ashland and Grants Pass productions. Experience in House Management and ushering is a plus.

Role:
The Patron Services Managers role is to design and implement the best box office processes and practices with retention of patrons a primary goal. The PSM works closely with the Executive Director to accomplish the organization's seasonal earned revenue goals and increase subscription and single ticket sales. Additionally, the PSM is expected to propose potential audience growth opportunities.