Steward

Liverpool Philharmonic’s Stewarding team represents our organisation to thousands of customers every year. We’re looking to recruit Stewards to help ensure that our guests have an enjoyable experience and receive impeccable customer service during their time with us. You’ll be working in a fast-paced environment – welcoming audiences, carrying out ticketing checks and selling merchandise. You’ll also help to resolve customer queries, assist in setting up shows and maintain a thorough knowledge of our buildings, facilities and event information. If you’re personable and have a passion for working with the public, this might be the perfect fit for you.

This role is for you if:

You enjoy working in a fast paced, busy and customer focused environment.
You’re a great communicator who enjoys interacting with lots of different people.
You’re a proactive problem solver, able to use your own initiative to find solutions to problems, but also able to work with colleagues in the team and follow instructions from managers.
This role is not for you if:

You feel uncomfortable or overwhelmed working in a very busy environment – our performance spaces are very busy and fast paced at events.
You feel you may not have the confidence to proactively engage with members of the public to resolve issues or complaints. This will include situations where people’s behaviour may be challenging - for example people under the influence of alcohol, whose behaviour is disrupting others or who may have views / personal opinions different to your own.
You are unable be regularly available for weekend and evening shifts. Availability to work regularly during these times is essential.
Due to the requirements of the role, applicants must be at least 18 years of age.

For more information on key responsibilities and person specification, please see the Job Description attached.

If you'd like to discuss accessibility before applying, please email recruitment@liverpoolphil.com to request a confidential conversation.

Interview Dates

If successful, interviews will take place on Monday 17th and Tuesday 18th August.